Política de Reembolso

All payments to Syndie are final, and we don't offer refunds. If you think you deserve one, email support@syndie.io and we'll review your case.

1. Cancelling

The workspace Owner cancels in Settings › Billing & plan. Cancellation takes effect at the end of the current period. Campaigns keep sending until then, and you can resume before that date.

2. What is not refundable

Subscriptions on any plan and any billing period (monthly, quarterly, or yearly), including first payments, renewals, and launch or early-access pricing.
Seats you add. Removed seats keep working until the period ends, and you stop paying for them from the next period.
Upgrades to Growth.
The unused part of a period when you switch to a longer one. It is credited toward the new period, not paid back.
Bought credits, used or unused. They never expire and stay in the workspace after cancellation.
Plan credits and free credits. They have no cash value.
Deleting a workspace, which cancels its subscription immediately.
Warnings, pauses, restrictions, or bans that LinkedIn, Google, or Microsoft place on your accounts.
Results, such as acceptance rates, replies, meetings, pipeline, or revenue.
Not using the Service, or forgetting to cancel before renewal.
Suspension or termination because you broke our Terms of Service.

3. Exceptions

Billing errors. If you were charged twice, or charged after your cancellation took effect, we correct it.
Order forms. If an account manager bills your workspace under an order form, its terms apply.
Trials. Nothing is charged during a trial set up by your account manager until you activate the plan.
Agencies handle refunds to their own clients.
The law. Where the law gives you a right to a refund, we follow it.

4. Asking for a review

Email support@syndie.io from the Owner's email, or ask Syd to hand you to the team and choose Billing & plans. Include the workspace name, the invoice, and why you think a refund is fair. Any refund is at our discretion.

If we approve one, it goes back to the original payment method through Stripe, in the original currency, usually within 5–10 business days. Your bank may take longer. We don't cover currency-conversion differences or bank fees.

5. Chargebacks

Please contact us before you dispute a charge with your bank. If you dispute a valid charge, we may suspend your account until the dispute is resolved.

6. Changes

We may update this policy. Changes don't affect payments made before the update.

7. Contact

Upturn Consultancy LLC, Sharjah Media City (Shams) Free Zone, Sharjah, UAE. Email: support@syndie.io.